Refund Policy

Refund Policy

Effective Date: January 20, 2025

At Moore Shoes Store, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.

  1. Returns

You have 30 calendar days from the date of purchase to request a return.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Proof of purchase (order confirmation or receipt) is required.

  1. Non-Returnable Items

The following items cannot be returned:

Clearance or sale items.

Gift cards.

Items with visible signs of wear or damage not due to our error.

  1. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 7-10 business days. Processing times may vary depending on your financial institution.

  1. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at info@mooreshoesstore.com.

  1. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error.

We recommend using a trackable shipping service to ensure your return is received.

  1. Contact Us

For return or refund inquiries, please contact us:

Moore Shoes Store
Address: 12520 Fairview Ave Apt B312, Blue Island, IL 60406
Email: info@mooreshoesstore.com
Phone: +1 (217) 385-0348